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Privacy Policy at queen3

We collect only what we need to run your account and process payments through bKash, Nagad or Rocket. This page explains exactly what data we hold, why we hold it, and how you can ask us to change or remove it — availability depends…

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What This Policy Covers

queen3 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to every interaction you have with the queen3 platform — from the moment you open your account to each deposit or withdrawal through bKash, Nagad or Rocket, and every session in between. We collect personal information you give us directly: your name,

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mobile number, email address, and payment wallet details. We also gather technical data automatically — your device type, browser version, IP address, and session timestamps. We use this information to verify your identity during account creation and wallet verification, to process transactions, to detect suspicious activity,
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and to communicate account-related updates to you. We do not sell your personal information to advertisers or unrelated third parties. Data may be shared with payment processors (bKash, Nagad, Rocket, Upay, or bank transfer providers) solely to complete your requested transaction, and with security partners when
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required to investigate fraud. Access to our services depends on your local law and eligible regions, and this policy applies wherever you access us from. If regulations in your jurisdiction require additional data-handling measures, we apply those on top of what is described here. We retain
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your data only as long as your account is active or as legally required — and you can request deletion at any time through our support channels.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING DETAIL

How We Protect and Manage Your Information

Every piece of personal data you share with queen3 passes through specific handling steps. Below is a plain breakdown of how we store, secure, and eventually remove the information tied to your account, your wallet, and your sessions.

Encryption in Transit

All data moving between your device and our servers travels through SSL encryption. Whether you are making a Nagad deposit or updating your profile, the connection is encrypted end-to-end so interceptors see nothing useful.

Wallet Data Isolation

Your bKash, Nagad or Rocket wallet details are stored separately from your login credentials in a segmented database. Even if one system is compromised, payment information remains isolated behind additional authentication layers.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. We do not use tracking cookies for third-party advertising. You can clear cookies from your browser any time without losing account data.

Data Retention Period

Active accounts retain full data. If you close your account, we anonymise personal identifiers within a reasonable period after closure unless legal obligations require longer storage. Transaction records may be kept longer for compliance purposes only.

Access and Correction Rights

You can request a full export of your stored data at any point through the account privacy section or live chat. If any detail is incorrect — a misspelled name, outdated number — submit a correction and we update it within one working day.

Deletion Requests

Want everything removed? Submit a deletion request via email or account settings. We confirm within one working day and process the deletion after verifying your identity through the same mobile number linked to your account wallet.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about how we handle your information, or you want to make a data request, reach out through the channels below. We handle privacy enquiries with the same priority as account issues, because your data is your account.

Team online

Live Chat

Open the chat widget from any page on queen3 — it works on mobile and desktop. Tell the agent you have a privacy question, and they will route you to the data team directly without bouncing you between departments.

Email

Send a message to our support email with the subject line 'Privacy Request' plus your registered mobile number. We respond to data-related emails within one working day and confirm receipt immediately so you know we have it.

Account Settings

Log in, open the account menu, and look for the privacy section. From there you can view what information we hold, download a copy, or submit a deletion request — all without needing to contact an agent first.

Common Questions About Your Data at queen3

Below are real questions we receive about privacy, data access, and how your personal information interacts with payments through bKash, Nagad, and Rocket on the platform.

We collect your name, mobile number, email address, and the wallet details you provide for bKash, Nagad or Rocket transactions. We also record your device type and IP address automatically during registration to verify your session is legitimate.

Only with the payment processor completing your transaction — bKash, Nagad, Rocket or your bank. We never share wallet details with advertisers, marketing partners, or unrelated third parties. Payment data is siloed specifically for transaction processing.

Log into your account, open the privacy section inside account settings, and request a data export. Alternatively, send an email with your registered mobile number and the subject 'Data Export' — we will send a file within one working day.

Yes. Submit a deletion request through account settings or via email. We verify your identity using the mobile number on file, then remove personal identifiers. Some transaction records may remain for legal compliance, but they are anonymised.

This policy applies wherever you access queen3 from, though service availability depends on your local law and eligible regions. If your jurisdiction imposes additional data-protection rules, we apply those requirements on top of this policy.

We use session cookies to keep you logged in and preference cookies for layout choices. No third-party advertising cookies are set. You can block or clear cookies in your browser settings — your account data remains safe on our servers regardless.

Every transaction travels through SSL encryption between your device and our servers. Your Rocket or Nagad wallet number is stored in an isolated segment, separate from your login credentials, so a breach in one area does not expose the other.

We send account-related messages — transaction confirmations, security alerts, policy updates. If we ever want to send promotional messages, we ask your permission first through an opt-in inside account settings. You can withdraw that permission at any time.

After account closure, personal identifiers are anonymised within a reasonable period. Transaction records required by law may be stored longer, but they are stripped of personal detail so they cannot be traced back to you individually.

Reach out through live chat or email immediately. Reference your registered mobile number and describe the concern. Our data team investigates privacy complaints as a priority and provides a written response explaining findings and any corrective action taken.

Privacy Policy at queen3

How We Protect and Manage Your Information

Encryption in Transit

Wallet Data Isolation

Cookie Usage

Data Retention Period

Access and Correction Rights

Deletion Requests

How to Reach Us About Your Data

Live Chat

Email

Account Settings

Common Questions About Your Data at queen3

01 What personal data does queen3 collect when I open an account?

02 Does queen3 share my bKash or Nagad details with anyone else?

03 How can I see what data queen3 holds on me?

04 Can I ask queen3 to delete all my personal information?

05 Does this privacy policy apply if I access queen3 from outside Bangladesh?

06 What cookies does queen3 use and can I block them?

07 How does queen3 protect my data during a Rocket or Nagad deposit?

08 Will queen3 contact me for marketing purposes using my data?

09 How long does queen3 keep my data after I close my account?

10 Who do I contact if I believe my data has been mishandled?

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