Reference

Terms Conditions at queen3

These Terms & Conditions set out the rules that apply when you hold a queen3 account, deposit through bKash, Nagad or Rocket, place wagers, or request withdrawals.

Account UsageDeposit & Withdrawal RulesPlatform Access PolicyDispute ProcessEligible Regions
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queen3 Terms Conditions at queen3
POLICY HANDLING DETAILS

How We Manage Data, Security and Account Rights

Understanding what happens behind the scenes builds confidence. Here is how queen3 handles the operational side of these Terms & Conditions — from data retention to dispute resolution — so you can hold your account with clarity about your rights and our obligations.

Account Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after closure, in line with applicable regulations. You may request deletion by contacting support with your verified account credentials and a written request.

Cookie Usage

queen3 uses cookies to keep your session active, remember device preferences, and improve page load times on mobile. You can manage cookie settings through your browser. Disabling them may affect login persistence and wallet display functionality.

Account Security

Your account is protected by a password you set plus OTP verification sent to your registered mobile number during sensitive actions like withdrawal requests. Never share your OTP or password — we will never ask for them via chat or email.

Wallet Verification Process

Before your first withdrawal via bKash, Nagad or Rocket, we verify that the wallet belongs to you. This means matching the name on your mobile wallet with the name on your queen3 account. Verification is typically completed once and stored for future payouts.

Requesting Changes to Your Data

To update personal information — name, phone number, email — contact support and provide the updated documents. Changes take effect once verified. You cannot transfer your account to another person or rename it to a different individual.

Dispute Resolution

If you believe a term has been applied incorrectly to your account, raise a dispute through email or the in-app form within fourteen days of the event. We review disputes in the order received and reply with a resolution or further questions within a reasonable timeframe.

TERMS QUERIES

How to Reach Us About These Terms

If any clause here is unclear or you need to raise a concern about how a rule applies to your account, our support channels are ready. We handle terms-related queries with priority because misunderstandings can affect your wallet access and withdrawal timelines.

Live Chat Open live chat from any page on queen3 — tap the chat icon in the bottom corner of your mobile browser. Mention your query relates to terms or account conditions so the agent routes you directly to the right team without extra steps.
Email Support Send a message to our support email with your registered phone number and a brief description of the clause in question. We aim to respond within one business day, often faster for straightforward account-rule clarifications or wallet-related disputes.
In-App Request Form From your account dashboard, open the help section and submit a request form. Select the category 'Terms & Conditions' so your ticket reaches the compliance team. This is useful when you need a written response you can keep for your records.

Frequently Asked Questions About These Terms

Below are the questions we receive most often about our Terms & Conditions. If your question is not answered here, reach out through live chat or email and reference the specific clause or topic you need clarity on.

You must be of legal age in your jurisdiction and reside in a region where access to queen3 is not restricted by local law. Eligibility depends on your local regulations and the eligible regions we currently serve — we do not make availability claims for all territories.

No. Each person may hold only one queen3 account. If we detect duplicate accounts — same name, device fingerprint, or mobile wallet — we reserve the right to suspend all linked accounts and withhold pending withdrawals until the matter is resolved through support.

Depending on severity, consequences range from a warning to temporary suspension to permanent closure. Serious breaches such as fraud, identity misrepresentation or use of automated scripts result in immediate closure and forfeiture of any remaining balance.

We notify you through the email or phone number linked to your account. A banner may also appear on the platform after login. Your continued use following notification counts as acceptance. If you disagree with an update you may close your account and withdraw eligible funds.

Yes. All deposit and withdrawal activity via bKash, Nagad or Rocket falls under these terms. You must use a mobile wallet registered in your own name, and withdrawals route back to the same wallet used for your most recent deposit unless otherwise arranged with support.

Check first that your wallet verification is complete — an unverified wallet is the most common cause of delay. If verified and still waiting, contact support with your transaction reference. We investigate and provide an update. Delays can occur during high-traffic periods or if additional checks are triggered.

Accounts are non-transferable. They are tied to the identity documents and mobile wallet you provided during registration. Attempting to sell, gift or reassign your account to another individual is a breach of these terms and will result in closure.

Contact support via live chat or email and request closure. Any verified balance will be returned to your registered bKash, Nagad or Rocket wallet. Pending bonuses or wagering requirements that are incomplete at the time of closure are forfeited as per standard conditions.

Yes. Every wager placed on the platform — whether on cricket markets, football, kabaddi or any other sport — is governed by these Terms & Conditions. Specific rules for individual bet types such as live in-play or pre-match are detailed in the sportsbook section of the site.

Submit a dispute via the in-app request form or email within fourteen days of the event. Include your account ID, the clause in question and any supporting screenshots. We review disputes in order and aim to respond with a resolution or follow-up questions promptly.

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